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Account Alerts

How to Sign Up for Library Account Notifications

There are five types of notifications you can sign up to receive from the library:

  • Hold Pickups
  • Hold Cancellations
  • Overdues & Billing
  • Courtesy Notices
  • Auto Renewals

You can choose how you wish to receive each type of notification. Just remember, not all delivery methods are available for each notification type. The available delivery methods are:

  • Text
  • Phone
  • Mail
  • Email

Text

Text messages (SMS) are available for:

  • Hold Pickups
  • Overdues & Billing
  • Courtesy Notices

To sign up for text messages:

  1. Log in to My Account
  2. Select Set Up Text Messaging
  3. Enter your phone number and select notification preferences.

You can also ask any staff member for assistance in setting up text notifications.

Phone

Phone calls are available for:

  • Hold Pickups
  • Overdues & Billing
  • Courtesy Notices

Please ask a library staff member for help signing up. They can enter your preference of phone notification.

What to Expect
When you receive the phone call, your caller ID will say “Local Library” from a toll-free number. Phone notification is provided by an automated system, not a human. The pre-recorded call will try to reach your phone number and leave a message, or try calling up to three times if a message cannot be left.

The system only calls between the following hours:
Monday – Friday from 10:30 am – 7:30 pm
Saturday – Sunday from 11 am – 6 pm

Mail

Printed mail notices are availabe for:

  • Overdues & Billing

Printed notices are available in English, Spanish, or Polish. Ask a library staff member for help updating your notification preferences and to set your preferred language, if other than English.

What to Expect
If you have a valid email address on record, overdue and billing notices will be sent via email to expedite delivery. Print notices are only sent to members with no other means of notification. Please be advised that mail is often delayed in delivery, which may result in you having to pay more in overdue fines.

Email

Email notices are available for:

  • Hold Pickups & Cancellations
  • Overdues & Billing
  • Courtesy Notices
  • Auto Renewals

Please ask a library staff member for help signing up. Once your email address is entered, you can modify it inĀ My Account. Email notices are available in English, Spanish, or Polish. Ask a library staff member to set your preferred language, if other than English.

What to Expect
Email notifications will show “Your Local Library” as the sender. The email address will end in sdcatalog.swanlibraries.net.