Suggestions and Comments

1011. Thank you for your hospitality. My family felt safe here for a long time. Thank you so much. (This suggestion was submitted in Spanish and has been translated.)

We are so glad you and your family felt safe at the library. Thank you so much for letting us know!

1012. Get more games in kid section.

Would you like us to add more video games for checkout, board games to use in the library, or computer games to play in the library? Next time you visit please talk to a staff member and let us know what games you would like us to purchase.

1013. Great place. Good books. The staff is very helpful. The café is very clean, and the food is fantastic.

Thank you for the lovely compliments!

1014. Excellent staff. Great place to sit down and read a book. Very clean.

We are so happy to know that you are enjoying your time at the library.

1015. I am very disappointed in the current selection of travel books. I came in looking for a book on Colorado and was unable to find anything. You walk into the travel section and see vast holes where the U.S. travel books are located. It appears you have gotten rid of 50% or more. I am a big user of travel books and I find this very surprising. I couldn’t be the only one!

Yes, we too are not happy with the selection of travel books at this time. Unfortunately, the pandemic changed travel book publishing a great deal. The selectors are working on building back our collection, but not as many travel books are being published. If there are specific things that you are looking for, please let staff know or submit a purchase request, and we will do our best to get items for you.

1006. Please change the new phone system! It is an unfriendly greeting mechanical robot. It does not bespeak the “small town feeling” GE is known for, and its community wants to envelop, embrace and warm to its welcoming charm – the live real person was so much better!

Thank you for your feedback. We have switched the greeting to a different automated option which is less robotic sounding. We hope you find this new voice more acceptable.

1007. I would like to express my deep appreciation for the major assistance with my passport application today. Staff were very courteous and patient and very helpful in helping one complete the application process. This staff member is the best! Certainly an asset to the community.

Thank you for the lovely compliment. It will be shared with passport staff.

1008. I would like to express my deep appreciation for the major assistance given to me by the Adult Reference Librarians, especially as they made it possible for me to have a copy of hard to retrieve articles from the New York Times newspaper. Thank you very much!

Thank you for taking the time to express your thoughts! This compliment will be shared with the Adult Reference staff.

1009. _____ is great. The Cafe is fabulous. The recipes keep changing always delicious. ____ has great ideas and innovative recipes. How about a soft covered cookbook that shares café recipes with directions? The demos via Zoom were very much enjoyed, how about bringing those back or live cooking presentations?

Thank you for the compliments and the ideas. Your program ideas will be shared with staff.

1010. I think the Glen Ellyn Library needs a reading corner with bean bags.

Thank you for sharing. The Youth Department will give this idea some thought.

999. I had a one-on-one session today with _________ and they were able to resolve a problem I had with connecting my home (personal) computer with my workplace system. They found out there were three problems that prevented me from connecting. They gave me step by step instructions on what I needed to both connect and disconnect using my google email, turning off airplane mood and turning on and off my VPN on my MacAfee security. I am so thankful for the help I received.

Thank you for letting us know about your positive customer service experience! This will be shared with the staff member and their supervisor.

1000. A librarian from another library called to compliment GEPL. They loaned a CD to us, and she was thrilled with how clean and complete it was returned. She said it made her day!

It’s so nice to know that another library recognized how GEPL staff strive to provide excellent customer service in all aspects of their work.

1001. _________ was so terrific. I thank you so much for having them work for Glen Ellyn. Thank you again.

So happy you had a great experience! Your comment will be shared with the employee and their supervisor.

1002. Very clean, very pleasant, great employees!!

Thank you for the wonderful compliment!

1003. Love the vibe in this library! Friendly place and great café! Chicken salad is delicious!!

Your comment just made our day! Thank you.

1004. Great library. Have a good day!

Thank you!

1005. The best place!

Our sincere thanks!

996. What happened to the chairs by the Short Story dispenser?

Those chairs have been moved back to their normal location between the book returns and the community cupboard. They were moved by the short story dispenser temporarily to make room for holiday decorations in December.

997. On January 11, 2023 I visited the library in Glen Ellyn with my friend who is a resident. While there, I read some magazine articles I wanted to copy from some older magazines. In the process, I ran out of singles. _________ went above and beyond to provide me with some additional singles to finish with my copying. The help was very much appreciated, and I wanted the library to know!

Thank you very much for sharing this lovely compliment with us. It will be shared with the staff member and their supervisor.

998. Awesome library – huge fan. Staff is fantastic! As much as I appreciate the fantastic DVD collection, it would be great to see more future acquisitions be in Blu-ray or other higher definition. I tend to request Blu-ray from other libraries because it is of better quality.

Thank you for your suggestion. We have noticed an increase in interest in Blu-ray and we will be looking into purchasing new popular titles in this format.

995. Has the Library ever considered setting up its own Little Free Library? Possible locations could be behind the library along the Prairie Path or inside the train station.

Thank you for your suggestion. You will be happy to know that the Glen Ellyn Public Library currently owns and maintains three little free libraries. These are at three parks in Glen Ellyn. Specifically, they can be found at Co-Op Park, 515 Wilson Avenue, Lake Foxcroft Park, 2S540 Lambert Road and Surrey Park, 95 Surrey Drive. We also keep a bookshelf of books filled at the Metra station that we refer to as the “Rack at the Tracks.”

991. Please consider buying a copy of the movie “Hard Boiled” by John Woo. It is very funny!

Thank you for the suggestion. It will be shared with the staff member who selects the movies.

992. ______ did an outstanding job for me recently. Without performing and research for myself, I asked about getting some books about immigration. ______ said yes I can do that and then several days later I received a call from the library saying I could come in and pickup some books. There were seven books on the subject ready for me. It was an excellent selection of books on the topic. Thank you!!

Thank you for the wonderful compliment! It will be shared with the staff member and their supervisor.

993. _____ at the café is awesome! Drinks are good. Food is out of this world and service is fast. _____ puts a lot of love into their work!

Thank you for sharing your thoughts! This will be shared with the staff member and their supervisor.

994. _______ went above and beyond! They even went so far as to delay their lunch to help me out. I really appreciate the patient and thoughtful assistance. A BIG, HUGE Thank you!

So happy to know you had a great experience! Your compliment will be shared with the staff member and their supervisor.

989. The energy at the library was so warm! ______ is a great host at this library. They were so helpful I give them 5 stars for customer service skills. I look forward to working with them again when I visit the library.

Thank you for the wonderful compliment! It will be shared with the staff member and their supervisor.

990. I had one on one help from _______ with my computer. I was hacked and could not open any emails. I had to go out of town for a week and called Comcast before I left. On phone for over an hour- no help. When I got home, I thought I might call the library. I know they have tech help. ______ said there were no one on one appointments available for a couple weeks, but if I came over right away, they thought they could help me. Here I am writing this note because, I came right over and I just had the most amazing experience. I received step by step help to get my emails. ______ was kind, patient and very helpful. It works! I am so very grateful! Thank you!

Thank you for sharing your story! We are so happy to know that staff were able to assist you to retrieve your email. Your compliments will be shared with the staff member and their supervisor.

979. I was more than happy today when I came in with a difficult problem. My printer was not working. _____ at the desk was very sweet and polite and found _______ for me who was very well versed on the new technology.

Thank you for taking the time to share this lovely compliment. Your thoughts will be shared with the staff and their supervisors.

980. _______ was very patient in helping me through the printing process and showed me how to do it step by step. Super friendly, kind, and willing to help.

We are so happy to hear you were pleased with our customer service. Your comment will be shared with the staff member and their supervisor.

981. This was my first visit to the Children’s section of the library. _______ gave me a great tour so I would know what was available for my 3- and 4-year-old grandnephew and niece. The kids loved the interactive area!!

Thank you for bringing your grandnephew and niece to visit GEPL!! Glad you enjoyed the tour. Your comment will be shared with the staff and their supervisor.

982. The flight simulator is great! It has made a sufficient improvement with my flight lessons. _____ has been a great encouragement and has shown me a lot of info! The controls are great to work with if you could add a trim wheel that would help even more.

That is awesome to hear that the flight simulator has helped with your flight lessons. We will investigate adding a trim wheel. Your comment will be shared with the employee and their supervisor.

983. Love!!! The colorful popper display. What a fun and creative display.

Yes, the collection of poppers on display was very colorful and fun. This was a child’s personal collection that they had on display for the month of September. If your child would like to put their personal collection on display, please speak to the staff at the Youth Services Desk.

984. I like them!! (Referring to the children’s collections)

We did have some great collections on display in September. So glad you liked them.

985. Those are amazing sketches on display in one of the collection cases!! The artist should be a professional.

Yes, the sketch collection is quite remarkable. We will share your thoughts with the artist.

986. I want to let you know how helpful your resource people were to me today. _____ and _____ helped me immensely filling out a form for travel. I could not have taken the trip without their help. Thank you!!

Glad you had a great trip and that we were able to assist you to make it happen. Your kind words will be shared with the staff members and their supervisor.

987. The nicest library ever! Love it soooo much! I really enjoyed being here and the staff is super, super nice!

Glad you enjoyed your visit! Hope to see you again next time you visit Glen Ellyn.

988. Great place, excellent employees, good food in the café!! All in all great place!!

Thank you for the lovely compliment!

972. Would you consider selling library swag for a reasonable price?

We have sold some items in the past without great success. Please reach out to director@gepl.org so we can discuss what you had in mind.

973. _______ and ________ were extremely helpful during our passport process. Thank you!

So happy you had a pleasant experience. Your compliment will be shared with the staff members and their supervisor.

974. _________ was very helpful and also extremely nice! They helped my boys and were very patient with them, answering all of their questions.

Thank you for the lovely compliment. It will be shared with the staff member and their supervisor.

975. We enjoy the display cases for the children’s collections. The waiting time is SO long and young children are so anxious to display their own. Maybe more display cases would help. Several in fact.

Thank you for your comment. We doubled the number of display cases when we remodeled the Youth Area in 2014 and this reduced the wait time to half as long as it was previously. When it is time to remodel that area again, we will see if more room can be devoted to collection cases.

976. ________ did a wonderful job helping me print images I could not get to print. They were KIND and PERSISTENT. They are a terrific addition to the staff.

Thank you for sharing. Your thoughtful comment will be shared with the staff member and their supervisor.

977. Thank you for the “banned books” display. It’s important to stand firm, to maintain that “I can’t tell you what to read” but more important to maintain that “you can’t tell me what not to read.”

We are happy to hear you liked the display!

978. I see you don’t read these! Save from the budget. The computer room had four boys in early teens. Talking, swearing, singing, on their phones. We adults pay the tax to support the library. Give them a room to do their gaming or set a time. Have someone look in. Are the employees afraid to say anything to a kid. I felt like I was sitting in a kids home and I had no rights. Do something!

Sounds like you may have missed the response to your concern that you submitted last month regarding this issue. It was addressed as July Suggestion #971. These suggestions and responses are posted monthly on our website and the slat wall in the lobby as well as shared with the library board. The July response still applies, so it is repeated below for your convenience.

The computer lab is open to anyone who wishes to use a computer. We also ask that everyone who uses the library follows our Code of Conduct and we enforce the code when there is an infraction. If you need a quieter place to work, please speak to a staff member. We can set you up with a laptop with internet access somewhere else on the 2nd floor.

971. People go into the computer room to do work or research. For the last month at least every time I’m doing something important to me there are at least 2-4 kids gaming. While they game, they talk, swear on their phone with friends they game with. Hard to concentrate and work. Can the kids have a gaming room or at least be monitored? Specific times or days to game. I leave early because I get nothing done. And what I’m doing is important to my family and myself. Thanks!

The computer lab is open to anyone who wishes to use a computer. We also ask that everyone who uses the library follows our Code of Conduct and we enforce the code when there is an infraction. If you need a quieter place to work, please speak to a staff member. We can set you up with a laptop with internet access somewhere else on the 2^nd floor.

968. Love the food at the café.

Great! Thanks for telling us.

969. _____, _____, _____ & _____ provided tremendous professional and technical assistance. I wanted to express my appreciation for all of their assistance. Excellent & kind attitude, along with amazing affects.

We are very happy to hear you had a good experience at the library! Your lovely compliments will be shared with the staff and their supervisors.

970. The ice cream was good. I enjoy looking at all the books. Lastly, I like how people are there to help.

Thank you so much for your kind words!

966. I like going up the stairs with my daddy. This is a busy library. What are all the people’s names?

We are very happy to know you enjoy visiting the library with your father! Yes, we are quite busy, especially during Summer Reading. All our staff wear name tags so you can see their names. We do not always know the names of everyone visiting the library.

967. My discussion group truly appreciates enjoying the delicious food available through the café!

We are so happy to hear that! Thank you for the compliment. This will be shared with café staff.