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Monday – Thursday: 9 am – 9 pm
Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Wednesday, February 8, 2023  |  9 am – 9 pm

Monday – Thursday: 9 am – 9 pm
Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Suggestions and Comments

The library welcomes member suggestions, comments, and ideas for improvements and, where possible and practical, makes adjustments.

SUBMIT COMMENTS OR SUGGESTIONS

A library staff member will respond to all comments that include the correspondent’s contact information. Comments and responses are also posted in the lobby of the library.

996. What happened to the chairs by the Short Story dispenser?

Those chairs have been moved back to their normal location between the book returns and the community cupboard. They were moved by the short story dispenser temporarily to make room for holiday decorations in December.

997. On January 11, 2023 I visited the library in Glen Ellyn with my friend who is a resident. While there, I read some magazine articles I wanted to copy from some older magazines. In the process, I ran out of singles. _________ went above and beyond to provide me with some additional singles to finish with my copying. The help was very much appreciated, and I wanted the library to know!

Thank you very much for sharing this lovely compliment with us. It will be shared with the staff member and their supervisor.

998. Awesome library – huge fan. Staff is fantastic! As much as I appreciate the fantastic DVD collection, it would be great to see more future acquisitions be in Blu-ray or other higher definition. I tend to request Blu-ray from other libraries because it is of better quality.

Thank you for your suggestion. We have noticed an increase in interest in Blu-ray and we will be looking into purchasing new popular titles in this format.

995. Has the Library ever considered setting up its own Little Free Library? Possible locations could be behind the library along the Prairie Path or inside the train station.

Thank you for your suggestion. You will be happy to know that the Glen Ellyn Public Library currently owns and maintains three little free libraries. These are at three parks in Glen Ellyn. Specifically, they can be found at Co-Op Park, 515 Wilson Avenue, Lake Foxcroft Park, 2S540 Lambert Road and Surrey Park, 95 Surrey Drive. We also keep a bookshelf of books filled at the Metra station that we refer to as the “Rack at the Tracks.”

991. Please consider buying a copy of the movie “Hard Boiled” by John Woo. It is very funny!

Thank you for the suggestion. It will be shared with the staff member who selects the movies.

992. ______ did an outstanding job for me recently. Without performing and research for myself, I asked about getting some books about immigration. ______ said yes I can do that and then several days later I received a call from the library saying I could come in and pickup some books. There were seven books on the subject ready for me. It was an excellent selection of books on the topic. Thank you!!

Thank you for the wonderful compliment! It will be shared with the staff member and their supervisor.

993. _____ at the café is awesome! Drinks are good. Food is out of this world and service is fast. _____ puts a lot of love into their work!

Thank you for sharing your thoughts! This will be shared with the staff member and their supervisor.

994. _______ went above and beyond! They even went so far as to delay their lunch to help me out. I really appreciate the patient and thoughtful assistance. A BIG, HUGE Thank you!

So happy to know you had a great experience! Your compliment will be shared with the staff member and their supervisor.


989. The energy at the library was so warm! ______ is a great host at this library. They were so helpful I give them 5 stars for customer service skills. I look forward to working with them again when I visit the library.

Thank you for the wonderful compliment! It will be shared with the staff member and their supervisor.

990. I had one on one help from _______ with my computer. I was hacked and could not open any emails. I had to go out of town for a week and called Comcast before I left. On phone for over an hour- no help. When I got home, I thought I might call the library. I know they have tech help. ______ said there were no one on one appointments available for a couple weeks, but if I came over right away, they thought they could help me. Here I am writing this note because, I came right over and I just had the most amazing experience. I received step by step help to get my emails. ______ was kind, patient and very helpful. It works! I am so very grateful! Thank you!

Thank you for sharing your story! We are so happy to know that staff were able to assist you to retrieve your email. Your compliments will be shared with the staff member and their supervisor.

979. I was more than happy today when I came in with a difficult problem. My printer was not working. _____ at the desk was very sweet and polite and found _______ for me who was very well versed on the new technology.

Thank you for taking the time to share this lovely compliment. Your thoughts will be shared with the staff and their supervisors.

980. _______ was very patient in helping me through the printing process and showed me how to do it step by step. Super friendly, kind, and willing to help.

We are so happy to hear you were pleased with our customer service. Your comment will be shared with the staff member and their supervisor.

981. This was my first visit to the Children’s section of the library. _______ gave me a great tour so I would know what was available for my 3- and 4-year-old grandnephew and niece. The kids loved the interactive area!!

Thank you for bringing your grandnephew and niece to visit GEPL!! Glad you enjoyed the tour. Your comment will be shared with the staff and their supervisor.

982. The flight simulator is great! It has made a sufficient improvement with my flight lessons. _____ has been a great encouragement and has shown me a lot of info! The controls are great to work with if you could add a trim wheel that would help even more.

That is awesome to hear that the flight simulator has helped with your flight lessons. We will investigate adding a trim wheel. Your comment will be shared with the employee and their supervisor.

983. Love!!! The colorful popper display. What a fun and creative display.

Yes, the collection of poppers on display was very colorful and fun. This was a child’s personal collection that they had on display for the month of September. If your child would like to put their personal collection on display, please speak to the staff at the Youth Services Desk.

984. I like them!! (Referring to the children’s collections)

We did have some great collections on display in September. So glad you liked them.

985. Those are amazing sketches on display in one of the collection cases!! The artist should be a professional.

Yes, the sketch collection is quite remarkable. We will share your thoughts with the artist.

986. I want to let you know how helpful your resource people were to me today. _____ and _____ helped me immensely filling out a form for travel. I could not have taken the trip without their help. Thank you!!

Glad you had a great trip and that we were able to assist you to make it happen. Your kind words will be shared with the staff members and their supervisor.

987. The nicest library ever! Love it soooo much! I really enjoyed being here and the staff is super, super nice!

Glad you enjoyed your visit! Hope to see you again next time you visit Glen Ellyn.

988. Great place, excellent employees, good food in the café!! All in all great place!!

Thank you for the lovely compliment!

972. Would you consider selling library swag for a reasonable price?

We have sold some items in the past without great success. Please reach out to director@gepl.org so we can discuss what you had in mind.

973. _______ and ________ were extremely helpful during our passport process. Thank you!

So happy you had a pleasant experience. Your compliment will be shared with the staff members and their supervisor.

974. _________ was very helpful and also extremely nice! They helped my boys and were very patient with them, answering all of their questions.

Thank you for the lovely compliment. It will be shared with the staff member and their supervisor.

975. We enjoy the display cases for the children’s collections. The waiting time is SO long and young children are so anxious to display their own. Maybe more display cases would help. Several in fact.

Thank you for your comment. We doubled the number of display cases when we remodeled the Youth Area in 2014 and this reduced the wait time to half as long as it was previously. When it is time to remodel that area again, we will see if more room can be devoted to collection cases.

976. ________ did a wonderful job helping me print images I could not get to print. They were KIND and PERSISTENT. They are a terrific addition to the staff.

Thank you for sharing. Your thoughtful comment will be shared with the staff member and their supervisor.

977. Thank you for the “banned books” display. It’s important to stand firm, to maintain that “I can’t tell you what to read” but more important to maintain that “you can’t tell me what not to read.”

We are happy to hear you liked the display!

978. I see you don’t read these! Save from the budget. The computer room had 4 boys in early teens. Talking, swearing, singing, on their phones. We adults pay the tax to support the library. Give them a room to do their gaming or set a time. Have someone look in. Are the employees afraid to say anything to a kid. I felt like I was sitting in a kids home and I had no rights. Do something!

Sounds like you may have missed the response to your concern that you submitted last month regarding this issue. It was addressed as July Suggestion #971. These suggestions and responses are posted monthly on our website and the slat wall in the lobby as well as shared with the library board. The July response still applies, so it is repeated below for your convenience.

The computer lab is open to anyone who wishes to use a computer. We also ask that everyone who uses the library follows our Code of Conduct and we enforce the code when there is an infraction. If you need a quieter place to work, please speak to a staff member. We can set you up with a laptop with internet access somewhere else on the 2nd floor.

971. People go into the computer room to do work or research. For the last month at least every time I’m doing something important to me there are at least 2-4 kids gaming. While they game, they talk, swear on their phone with friends they game with. Hard to concentrate and work. Can the kids have a gaming room or at least be monitored? Specific times or days to game. I leave early because I get nothing done. And what I’m doing is important to my family and myself. Thanks!

The computer lab is open to anyone who wishes to use a computer. We also ask that everyone who uses the library follows our Code of Conduct and we enforce the code when there is an infraction. If you need a quieter place to work, please speak to a staff member. We can set you up with a laptop with internet access somewhere else on the 2nd floor.

968. Love the food at the café.

Great! Thanks for telling us.

969. _____, _____, _____ & _____ provided tremendous professional and technical assistance. I wanted to express my appreciation for all of their assistance. Excellent & kind attitude, along with amazing affects.

We are very happy to hear you had a good experience at the library! Your lovely compliments will be shared with the staff and their supervisors.

970. The ice cream was good. I enjoy looking at all the books. Lastly, I like how people are there to help.

Thank you so much for your kind words!

966. I like going up the stairs with my daddy. This is a busy library. What are all the people’s names?

We are very happy to know you enjoy visiting the library with your father! Yes, we are quite busy, especially during Summer Reading. All our staff wear name tags so you can see their names. We do not always know the names of everyone visiting the library.

967. My discussion group truly appreciates enjoying the delicious food available through the café!

We are so happy to hear that! Thank you for the compliment. This will be shared with café staff.

965. We are visiting after 8 years and pleasantly surprised to see a remodeled library. New technology and a café, but still the same old Village of Glen Ellyn charm. Keep it up, this is so nice to see!

Thank you for the lovely compliment!!

959. Great Place, Good People, Very Clean, need to get some plants in the window.
960. Great Place, Very Clean, Nice People, for staff and café.
961. I love this library sooo much it’s a great place. All the staff are so nice.
962. Great job on the café! The food is really yummy! How about putting some plants under the stairway? Otherwise, don’t change a thing!
963. Would be great to have some life plants along the windows edge.
964. Good people. Great cafeteria. Clean, very friendly. Excellent!

Thank you for all the lovely compliments! We really appreciate hearing from each of you.

While the window ledge may seem like a wonderful place for live plants, our plant service advises against this location because the radiant heater is located right below the wooden ledge. Under the stairs does seem like lost space indeed, but this space can only be accessed by climbing over the wall by the café seating or climbing over the stairwell railing at the bottom of the stairs making it exceedingly difficult to utilize. We are going to ask our plant service if live plants could go in that space. Again, thank you for the wonderful compliments!



955. I am disappointed that the Gluten magazine is no longer available. If a similar magazine is published, I’d like the library to subscribe. Thank you.

Good news! Simply Gluten Free is in print and available through our vendor. We have placed an order for it. Please be aware, it usually takes two or three months for the first issue to arrive.

956. DVD section – Smokey and the Bandit located under musicals? Come on – just alphabetize the movies.

Agreed musicals would be a very unusual category for that title. We have it classified as a classic.

Smokey and the Bandit Glen Ellyn Public Library – Adult DVD Feature Film CLASSICS S (SET) On Shelf

957. I love the Used Book Nook. Can you add a section of Large Print books? Or do you not have any? Please label on the shelf if you have any. Thank you so much!

We are happy to hear you like the used book sale area! This is made possible by the Friends of the Library. They do not receive very many large print book donations. You could visit their basement sale and ask if they currently have any large print titles. The next basement sale will take place Saturday, March 19, 2022 9:00 am to 2:00 pm and Sunday, March 20, 2022 1:00 pm to 4:00 pm.

958. ____ is fantastic! So enthusiastic and fun an every program. Thank you!! Definitely a person in a worthy position to mentor and work with youths!

Thank you for the lovely compliment. It will be shared with the staff member and their supervisor.

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