Suggestions and Comments

1109. Please consider some sort of AV aid that would let a patron take photos of an open book with their cell phone. Some sort of page presser to make it easy to take a photo. Yes, you have a copy machine, but you have to pay for that and sometimes you just want to use your cell phone.

Thank you for the suggestion. We are ordering a book stand that you will be able to use for this purpose. It should be here soon. Please check with 2nd floor staff.

1110. I miss the “No Shush Salon” where writers shared their work and musicians played music once a month. It was the highlight of the month for me. I hope you will run it again.

We are so glad to hear you enjoyed our open mic program! There is a poetry open mic planned for April 24, from 6:30-8:30 pm. We are reviewing all our adult and high school program offerings as we add new staff in the Adult Department. We will take your comment under advisement in our process.

1111. ______ was extremely helpful expediting a passport for me today. They went through the entire process so I would understand the sequence and what to expect. It was a welcome change from fast-paced poor customer service elsewhere. Individuals looking to apply would do well to come here.

Thank you for the lovely compliment! It will be shared with the staff member and their supervisor.

1100. I just wanted to express my gratitude to _____ for helping my family apply for our passports. It was a busy Friday morning at the library, but she managed it so graciously and efficiently. We are very pleased with our experience. Thank you!

Thank you for the lovely compliment! It will be shared with the staff member and their supervisor.

1101. The diversity in lunch options, including the Shepherd’s Pie makes the cafe above any other library I’ve been to. By far the most professional and engaging staff I have ever met. I’ve been to 15 libraries as I work remotely- none come close.

Thank you for taking the time to share your thoughts with us!

1102. I would like to express my huge appreciation for the service that _______ provided for me this morning. When I needed assistance with scanning a large amount of material, they offered me a huge amount of advice and completed the job for my use. Thank you!!

So happy to hear you had a very positive experience! Your comments will be shared with this staff member and their supervisor.

1103. I was stuck trying to finish my slideshow presentation for our monthly Daisy Garden Club meeting. I called and made an appointment with the staff. ______ and _______ were able to assist me with all the kinks. They were pleasant, cheerful, and never made me feel as if they didn’t want to help me. Truly great customer service! ______ has helped me so many times through the years.

We are happy to help! Your kind words will be shared with the staff and their supervisors.

1104. I love the library so much. It has great work rooms. I love the snack bar and everything!

Thank you!

1105. Living in Naperville and a library freak, this place – by far! – is the happiest, best vibing library ever. And it’s that way every time I come here. From the colorful walls to the friendliest staff ever, this is a stellar place to lose yourself.

So glad you enjoy visiting GEPL!

January 2025

1098. The book drop off is very badly located – if you just want to drop off a book and there are people in the drive-up, there can be a long wait – should be 2 separate places.

Thank you for your comment. We do have three separate ways to drive-up and drop off. At 400 Duane Street you can return your item(s) in the stainless-steel drop-box located on the northwest corner of the building when the drive-up is in use and you do not wish to wait in line to use the second return slot which is located just past the drive-up window. And at 65 S Park Boulevard there is another stainless-steel drop-box outside for a total of three outdoor drive-up library returns.

1099. Wanted to commend the library on the success of the general re-organization and building updates. Everything looks fantastic and it is a pleasure to visit your library!

Thank you for the lovely compliment! It is very much appreciated!

1095. Visiting family (from Los Angles) and just wanted to say what a DELIGHTFUL public library this is! I love that there are dedicated spaces and resources for all ages. Well done!

Thank you for the lovely compliment. We hope you will stop in and see us again during your next visit to town!

1096. In order to have an inclusive library community either display decorations for all ethnic/religious holidays or none. As a publicly funded entity, all GE constituents should be represented. Or have a separation of “church and state.”

We had Hanukkah materials displayed on the 2nd floor, including a menorah, and we had a Celebrating with Light exhibit in the youth department that displayed Hanukkah, Kwanzaa and Diwali. These were in addition to wreaths, garland, and a Christmas tree. Please let us know what you felt was missing.

1097. The Glen Ellyn Library staff are wonderful! However, I need to give a personal “shout out” to _____, who handled my passport application. My passport expired & I was incredibly nervous about attempting to get a new one because of having been divorced, remarrying & keeping my old name. ___ instructed me on the documents required for processing my application and said they could help me. Well, ___ patiently sat with me, answered all my questions and then went over my completed application. They even took a great passport photo of me!! Well, I’m happy to report that exactly 3 weeks after I filled out the application, I received my new passport. THANK YOU, ___!

We are so happy to hear this worked out well for you! Your glowing compliment will be shared with the staff member and their supervisor.

1092. A little music in the lobby by the cafe would be great! I would suggest Pink Floyd. So I could listen while I eat my lunch at your great cafe! Thank you!

That is an interesting idea. Thank you for sharing.

1093. I would love to see other winter holiday decorations, not just Christmas. Just showcasing one religion is not inclusive. When there are no customers at the cafe in the evening, perhaps the employee could wipe down the dirty tables.

Please take a moment to see the Hanukkah materials display on the 2nd floor, which includes a menorah, and the Lighting Up the Holidays exhibit in the youth department that mentions Hanukkah, Kwanzaa, and Diwali.

1094. I have name suggestions for new study rooms. John Steinbeck, Upton Sinclair, John Grisham, Edgar Allan Poe, Mark Twain.

Thank you for your suggestions.

1087. I am an out of Glen Ellyn proper resident. I only use online resources. I would like a lower rate on library services since I do not come into the library or Downtown Glen Ellyn. Please consider reducing rates for online senior citizens.

The rate charged is the same for everyone who lives both inside the Village proper and outside in unincorporated Glen Ellyn. Perhaps you would qualify for the Open Books, Open Doors program. Please speak to a staff member to see if you are eligible for this program.

1088. I like the decision to add more study rooms. I think this will be a big help for evening study sessions. I am wondering if the naming series will stay the same? The author’s names fit really well! If I could recommend a name for one of the new rooms, please consider Robert Jordan.

Thank you for the lovely comment and the room name suggestion. We are considering a numbering system instead of author names, but we will take your thoughts into consideration as we make that final decision.

1089. I noticed you do not have the Christian Science Monitor, an international weekly news magazine in your magazine collection. It provides great coverage, and I would love to see it here.

Thank you for your suggestion. When we performed a usage survey, we found this title was not being used. We will subscribe to it again.

1090. If you are looking for author names to use for the study rooms. I suggest Octovia Butler.

Thank you for the suggestion. We are considering a numbering system for the rooms going forward to aid in wayfinding, but we will take your thoughts into consideration as we make that decision.

1091. I am retired and looking at my investments. ________ is always helping me to get the finance books I want to read but feel I cannot afford to buy! Many thanks to all the reference desk staff. I love it when the checkout receipts say how much you have saved by using the library today.

Your compliment will be shared with the staff member and their supervisor. We did have the cost savings messaging at the bottom of our receipts for a while.

1085. ________ chai tea latte is AMAZING (better than Starbucks!)! Possible future menu item?

Thank you for the lovely compliment. We will take that under consideration.

1086. _______ thank you for coming over to check on me and speak with me. I appreciate your help! You truly made our day!!! Thank you!!

Your expression of thanks will be shared with the staff member and their supervisor. Thank you!

1080. I really like the chocolate chip cookies from the cafe!

We do too!!

1081. _____ did an amazing job with our passports. Very knowledgeable and kind. They put us at ease with the whole process. This is a great service and ____ is a great asset. We will be telling all our friends about this hidden gem at the library.

We are so happy to hear you had a wonderful experience. Thank you for helping us spread the word. Your lovely complement will be shared with the staff member and their supervisor.

1082. Wanted to say a special thanks to _____ for helping with passports. ___ was very helpful and made it so fun. Wanted to be sure management was given this feedback.

We are happy to assist with passport needs. Your kind words will be shared with the staff member and their supervisor.

1083. The staff at Glen Ellyn Library make difficult processes so easy, fast and transparent. I want to take this time to express my heartfelt thanks and appreciation for such a VIP service provided for this community. Again, thank you so much!

We are pleased to know you are appreciative of our services!

1084. I am a senior –78 years old and totally not high tech. ____ was so patient and cheerful while helping me make some extremely important copies from my phone. New Glen Ellyn Resident.

Welcome to Glen Ellyn! We look forward to assisting you again in the future. Your compliments will be shared with the staff member and their supervisor.

1074. I love the library. It has good books and is quiet. It is the perfect place to read. And everyone is so nice. Thank you!

We are so happy you enjoy spending time at the library!

1075. Thank you for all of the awesome activities! My son loves to come!

Thank you for the kind note. It made us smile!

1076. The exhibit you brought to Glen Ellyn is incredible – it evokes curiosity and feelings of inclusiveness in challenging times. Bringing art from Glenbard West is a bonus! Thank you for making our library an amazing resource to our community ~ and beyond!

Thank you for sharing your thoughts with us! Please tell your friends and neighbors to visit the exhibit.

1077. The adult non-fiction collection has massively improved in the last 4 years. More books on justice, diversity, and social justice – keep up the good work!

We are glad you are happy with the selection of materials in our collection.

1078. Please go back to keeping the current copy of magazines in the library. (Not able to be checked out.)

Many of our popular magazine titles can be read online. Next time you are looking for a current issue, please ask a staff member if that current issue can be accessed on one of our computers.

1079. I saw the short story dispenser today. I think people (anybody) should be able to contribute. I spoke to a librarian, and she said classic literature is currently being distributed. The rationale behind this suggestion is that a.) it will help people practice their right to free speech and b.) it will contribute to the evolution of understanding.

Thank you for your suggestion! We will consider it.

1069. I think that the “due date” on books should be extended for longer books. I checked out a book that is about 500 pages & there is no way I can finish it in 3 weeks.
Please speak to a staff member when this happens, depending upon the popularity of the title your check out may be able to be renewed.

1070. The Library is a great place to read and learn. Please say thank you to all the librarians and thank you to whoever built this amazing library in Glen Ellyn.
Thank you for your lovely comment. It will be shared with the library staff and the library board.

1071. A subscription to The Economist magazine would round out your collection of periodicals.
Thank you for your suggestion. We will consider it.

1072. I’m obsessed with Lang’s National Park collection!! I have never been to these, but I can’t wait to one day. I hope you had the best adventures and go back again someday!
We hope you can visit some of the National Parks yourself one day!

1073. Add a Starbucks.
Have you tried the coffee and treats from The Cafe at the library? Everything is made in house by our own staff. Please give it a try.

1066. Love this library! Great community and vibe. Love staff.
Thank you for your lovely compliment. We really appreciate it!

1067. I think your tomato soup is the best!
We are so glad you like it!

1068. ______ is cool!

Your compliment will be shared with the staff member and their supervisor.

1062. Please acknowledge the daily hard work of _____ and _____ in the cafe! And all of the cafe staff. They truly give their best every day. And that is not an easy thing to do!! The food is delicious!! Don’t change a thing!! Thank you so much!! Kudos!!

Thank you for the lovely compliment. It will be shared with the staff and their supervisor.

1063. Clean Place, Nice people, Great Cafeteria.

Thank you for your kind words.

1064. Great Place!

Thank you.

1065. I think the community cupboard is such a blessing. A great idea!

We are happy to hear that, thank you!