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2016 Suggestions and Comments

December 2016 Suggestions

642. __________ is awesome!! She really took the time to find books that my daughters love! She pointed out upcoming programs, too. She’s a keeper! : )

Thank you for the lovely compliment. This will be shared with both the staff member and her supervisor.

643. I would like the price of Coca-Cola pop lowered, soda machine charges $1.50 for one 20-ounce bottle. Bring the price down so people at the library can enjoy a coke for $1.00.

Thank you for your suggestion. We do not set the pricing for the beverage machine. The price is determined by the vending company who provides the machine and supplies the beverages.

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November 2016 Suggestions

637. Provide 5-minute parking for pickup.

We will take this idea into consideration.

638. I would love to see the display case program in the youth section revised to help eliminate the 2 year wait time. My understanding is that if a family is contacted and they don’t respond, the case is left vacant for the month rather than giving it to the next child in line. If a deadline was put in place to respond, this may help relieve the long wait time.

Thank you for your suggestion. The new display spaces and the best practices to follow by which to make them available to children is a work in progress. Before the renovation of the youth area, we had seven cases and the wait time was four years. With the addition of 10 more spots for a current total of 17 display spaces, we have reduced the wait time to 1.5 years. We do have a procedure in place when display cases are empty; members have a set amount of time to respond when we contact them. If the member does not respond within that time frame, staff contact the next individual on the waitlist. Display cases do not sit empty for an entire month, though there may be a few days that they are empty while we wait for the next person to respond. There is certainly room for improvement on how we handle this and we continue to tweak the process.

639. I really appreciated the librarian who went out of his way to reassure me about downloading books to an iPhone. He provided useful information about my next step in getting an upgrade.

Thank you for the compliment. It will be shared with the staff.

640. _____ was of great help to me in answering my questions at the reference desk. Very friendly demeanor.

So happy to hear you were pleased with the service provided. The compliment will be shared with the staff person and their supervisor.

641. I love this library –- especially the children’s area. My kids are almost outgrowing it 🙁 but I will never outgrow it. The librarians are incredibly helpful. ________ and ________ are always eager to answer any question. They go the extra mile to find and suggest things. They make coming here such a joy. Thank you!!

Thank you for the lovely compliment. It will be shared with both staff members and their supervisor.

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October 2016 Suggestions

631. Great program for Senora Kathleen. Los Paises Que Hablan Español. Keep the program going. Great job!

We are happy you have enjoyed this program exploring Spanish speaking countries through their traditional foods, art, music, and games. We are considering holding it again.

632. Bookmarks would be nice.

Periodically, throughout the year, we distribute bookmarks at the Circulation Desk.

633. One more speed bump in southern aisle near entrance. A car entering could hit a car circling the parking lot. Fast!

Thank you for the suggestion. We will consider adding another speed bump in the spring.

634. I would like to thank _____, who works upstairs in the library, for all of her wonderful help. My aunt died in Switzerland, everything was written in German. She was able to help me translate the documents. It doesn’t all sound correct but what a great help. Thank you, thank you, thank you!

Thank you for the lovely compliment. It will be shared with the employee and their supervisor.

635. ________ was super! She went out of her way to show me audiobooks for a sick sister, really giving thought to what my sister might like. She spent lots of time, over and beyond expectations. I really appreciated it!

Thank you for telling us about your great experience. We will share your compliment with the staff person and their supervisor.

636. Could you “Skype” renewals of things, i.e. cards?

We would welcome the opportunity to discuss this idea further with you.

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September 2016 Suggestions

624. If possible please add a hook to the women’s bathroom wall by the hand dryer. That way we wouldn’t have to leave a book bag and or purse on the floor of on the often damp counter when we wash and dry our hands. Thank you!

Thank you. We will look into this idea.

625. I would like to own a purple library bag.

We are looking for a different supplier — the last batch we ordered did not hold up well.

626. Since there aren’t paper towels in women’s room anymore. Could you add a foot bar at bottom of door so you don’t have to touch handle with clean hands?

Soon we will have a door handle sanitizer installed near each restroom handle.

627. I have found the Glen Ellyn library to be an excellent source of information for me, a newcomer to the Village. I have received excellent support in acquiring books for my grandchildren and the adult librarians have acquired hard to get books for me from other libraries.

We are so happy to serve you!!

628. Please consider adding the Duck, Duck, Moose apps to the Pre-K iPads They all became free in partnership with the Khan Academy last week.

Thank you for letting us know — we will look into this.

629. Please get American Girl: Clutter Control and I Survived the Eruption of Mount Saint Helens by Lauren Tarshis.

Thank you for your suggestions. We will look into the availability of both titles.

630. Cool additions!!

So happy to hear you like the new youth area.

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August 2016 Suggestions

619. Please put a paper towel dispenser by bathroom door by the garbage can that is by the door. That way after we get our hands washed and dried very nicely we can take a clean paper towel and open the bathroom door and place it in the garbage can. Therefore, nicely avoiding the door handle that may not be clean from the people that don’t wash their hands. A little thing but generally appreciated. Thank you for your consideration of this. There are also other modern items out there for this purpose. Thank you again. I hate to grab the door handle with my clothes.

Thank you for your suggestion. We no longer provide paper towels in our restrooms as part of our GREEN initiative. We will investigate other means of door handle sanitation.

620. The Library PokeStops brought me back after more than a year of not visiting. Reading books while farming pokeballs is a great way to spend and afternoon.

We are so glad you are back and thank you for sharing your thoughts with us!!

621. Would love to buy a library bag — I thought they were cute before and regret not buying one sooner.

Good news — we will have bags for sale again. We are currently researching a new vendor. The last batch we ordered did not hold up well, so we are working to find a better product from another vendor.

622. We went on the Pokehunt and it was a great time. The staff was very polite and helpful. I will recommend it to everyone I know. Thanks GEPL!!

So glad you enjoyed this program. We were happy to provide the Pokémon Safaris for our community.

623. I absolutely love this library. With two kids, I can’t get over how many resources they have available to them-books, puppets, story times, the reading club and so much more. Sometimes, I feel as though I am in a Please Touch Museum with books. The space itself is such a nice, relaxing place to be. The design, the colors, everything is fantastic. Also, the film and music collection is outstanding–so eclectic.

Thank you very much for the lovely compliment!! We are happy to provide collections, programs, services, space, and activities for your family and others to enjoy.

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July 2016 Suggestions

616. I would be interested in more audiobooks dealing with topics in biology, natural history, zoology, evolution, ecology and physiology.

Thank you for the suggestion. We will see what is available in audio format dealing with these topics.

617. I would like to suggest magazines be allowed to circulate to Glen Ellyn residents. I recently visited the Elmhurst Library and they allow residents to check out magazines, which is a great idea. Thank you.

Magazines are allowed to be checked out from the Glen Ellyn Public Library, with the exception of the most recent issue.

618. Hoopla Digital Service – I find that it is very difficult to check items out because the library’s daily lending limit is exceeded even very early in the day, especially weekdays. I find the best chance is Sunday morning before 7am. Perhaps it is time to increase the lending limit?

Hoopla chooses to reset the daily limit at 7 pm everyday — so the best time to check out items is in the early evening. We are also considering an increase to the lending limit.

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June 2016 Suggestions

608. I love this stuff. It is so cool!

We are pleased to know you enjoy the library.

609. I want to compliment you on your staff member _______ who was at the Information desk upstairs today. She was so kind, patient and knowledgeable helping me with the computer and printer which I’ve never used here. This was an incredibly important task. She did a wonderful (+ successful) job!

We are always happy to help! Your lovely compliment will be shared with the staff person and their supervisor.

610. I think the signs in the restrooms which let patrons know the rules should also include pictures. I think this would be more culturally significant. The homeless population may not be able to read. The current signs seem targeted to inform a population which would already abide by these norms. Just an idea.

We will take your idea under consideration.

611. Revisit the alphabetical system of shelving the T.V. videos.

How to shelve DVD’s and even fiction books is a constant struggle. We have found the majority of individuals like to browse the movie collection by genre to find a movie they would like to watch. The genre of a specific movie can be found in the online catalog to make locating a particular title easier. If you need assistance finding a title, please feel free to ask staff for help.

612. Many Harry Potter books are overdue or not on a shelf. I have been waiting for 2 weeks and the description says they are in but they are not.

Thank you for bringing this to our attention. The Harry Potter series continues to be very popular. We will order more copies of each of these titles.

613. There are people in lower grades that 6th grade and they are in the Middle. They are very noisy and they should not be in there.

Staff monitor the usage of this room regularly. Now that it’s summer, students who are entering 6th grade now have access to the room. Students who are entering 6th grade may appear smaller and not of age, when really they are. If at any time you question if individuals using the space are 6th grade or older, please feel free to alert the staff at the desk.

614. Given the dual language program @ Glen Ellyn schools it would be REALLY helpful to have more simple chapter books in Spanish. Examples like Geronimo, Stink, etc. Novels like Harry Potter are too difficult and picture books too easy!

We agree and we are working on adding more to the collection.

615. Why is your “new train table” so non-kid friendly? The kids cannot walk around the table-only three sides. The train cars are too long for the curves. Watched a little girl get frustrated. Creativity is gone-no track to promote new adventures. Table is too wide for little girl to reach across.

The three sided feature is part of the design of the play area — trying to optimize the largest open floor space possible. We will investigate other alternatives.

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May 2016 Suggestions

602. I love the ambience of the “middle room”! I enjoy the games in there & utensils when I forget them for my homework.

That’s great!! Thanks for letting us know.

603. ________ along with ______ are AMAZING!

Thank you for sharing this lovely compliment. Both the employees and their supervisor will be notified.

604. The Library is a great place to hang out and study.

We are so happy to hear that you enjoy being here.

605. I have observed 3 times now people have been driving the wrong direction this is dangerous. Please use red signs on the do not enter and repaint arrows. Thanks.

There are red signs on the Do Not Enter and the parking lot was resealed and the arrows repainted on Memorial Day. We also actively talk to those we see driving the wrong direction and make them aware of the proper traffic pattern.

606. The new stripes in the parking lot look great. How about making all of the slots diagonal. It’s much easier to get into a diagonal space.

We are pleased to hear you like the recently resealed and striped parking lot. If we changed all the parking slots to diagonal, we would reduce the number of spaces we currently have.

607. Please replace hand dryer in Children’s bathroom. One in there is MUCH too Loud and FRIGHTENS young children and myself!

Please feel free to use the other restroom on the 1st floor which has a different style hand dryer. We have had the sound level of the hand dryer in the youth bathroom checked and it measures 57 decibels. For comparison conversation in a restaurant, office, background music, or an air conditioning unit at 100 feet all measure 60 decibels. According to the Centers for Disease Control and Prevention Noise-induced hearing loss can result from a one-time exposure to a very loud sound (at or above 120 decibels), blast, impulse, or by listening to loud sounds (at or above 85 decibels) over an extended period.

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April 2016 Suggestions

593. Please extend the library hours on Friday.

Thank you for the suggestion. This idea is under consideration.

594. Signs for a line or something, seems someone always accidentally cuts.

Accidentally cutting in line also happened when we had ropes and signs creating a queue for checkout. Staff offer to help the next person and we trust our members to approach the desk in the order in which they have arrived at the desk.

595. I LOVE IT!

Thank you!!

596. Some of the homeless people smell so bad it is a huge distraction and can trigger migraine headaches, very sad.

If at any time you are visiting the library and are disturbed by any type of odor, please alert staff immediately.

597. Bless ______ who tracks down the books I need! She called me on Friday, April 15th – the day you held an In-Service Day to let me know the book I needed had come in and I could pick it up on Saturday AM at 9. My hearing deadline was looming and I was feeling pressured. Thanks for the wonderful customer service your team provides….calm magic!!

So glad we were able to assist you. Your compliment will be shared with both the employee and their supervisor.

598. Glassdoor and other similar websites provide salary information for multiple jobs/careers. It would be great if GEPL could get a generic account on these sites so patrons could search privately. As it is requires one to create an account. This info. Is too sensitive in today’s environment. Especially for job seekers! Thanks.

Every job seeker has different information needs and uses a variety of job and career sites. We welcome you to contact one of our librarians to discuss your specific needs and we will assist you to find the information you are seeking with tools available through the library.

599. While happily reading Policies Required by Federal Law on COSA (Counsel of School Board Attorney) under Asbestos Hazard Emergency Response Act – Statute & Regulation I came across a strange squiggle. A strange but meaningful squiggle. Only our wonderful Reference Librarians would be able to use their computer and cell phone to decode it to SECTION. Thank you! Thanks You! Thank You! My friends all think our library is wonderful too.

We are happy to help!!

600. _______ downstairs is an excellent employee. Very knowledgeable when speaking, info is always correct for the item I’m looking for, very personable, courteous, acts like every day is a good day.

Your lovely compliment will be shared with the employee and their supervisor.

601. I heard Naperville Public Library have new how to sew classes. My family is interested in that class.

Thank you for expressing your interest. This is a program idea we have been considering.

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March 2016 Suggestions

582. Pretty good, thank you – I do not like it or love it, but I adore it!

Thank you for the lovely comment.

583. We visited the new youth department for the first time today – it’s FABULOUS! However, I found it very difficult to enjoy watching my daughter play from the only seat – that was available – the sofa facing the windows. Would it be possible to place that sofa in front of the window and put the chairs on each side so that everyone can keep their little ones in sight – Thanks for all you do!

So glad you like the new space. Yes, we had noticed the furniture you mention needed repositioned and have already done so.

584. This library brings me happiness and joy. It brings me a smile every day. Sometimes I use my intellect to stay. Library! Library! Proceed your fame.

Thank you.

585. Love the new design of the youth area – very functional!! I would suggest you add a hand sanitizer at the entrance/exit to the space.

Thank you — the hand sanitizer is a great idea!!

586. Having the Dyson airblade hand dryer in the family bathroom really scares my little kid. It really isn’t appropriate for little kids.

There is a different style Dyson airblade hand dryer in the first floor restrooms, located by the meeting room, if you would like to use those instead.

587. The parking lot drivers are terrible. Too fast, too many on cell phones, too many children walking freely. The lot needs speed bumps – no excuses about snow removal. Too many potential accidents!

We are investigating adding speed bumps.

588. I love it, especially the youth room, it brings me peace and I’m in the books.

We are happy you are enjoying the new space.

589. I have been working on my new computer @ the library. We are all blessed because our reference librarians are the Best! All of them! As I worked I observed how patient and knowledgeable they are to everyone – from all walks of life! This is a joy to behold. I use your excellent printer rather than maintaining one at home. My tax dollars at work! Many thanks to ____ and ____. Really they all deserve a positive comment for superior work! And work they do… constant questions and they provide consistent and constant patience. We patrons can be challenging. Thank you one and all!

Thank you for your lovely compliment! We strive to provide excellent customer service to all.

590. Quick service with a smile from _____ and _______ plus others at the reference desk. Recently they helped me track down an obscure legal resource book so that I can meet a legal issue deadline with EEOC/IL Human Rights Commission.

We are happy to help! Your compliment will be shared with both employees and their supervisors.

591. ________ is always so pleasant and helpful. My kids love coming to the library and she makes them feel very welcome. She also tells us about upcoming classes like 3D printing and finds us books we didn’t even ask for. Well done!!

Thank you for the compliment! It will be shared with the staff member and her supervisor.

592. Kudos to ____. He’s doing a wonderful job organizing book club books. He’s very responsive and goes the extra mile. Thanks!

Happy to hear you are enjoying the book club book service. Your compliment will be shared with the staff person and his supervisor.

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February 2016 Suggestions

579. Dear Librarian – I have an idea I would like to share. I would like children to be able to have a comment card and write about the children’s books they like. I have read so many books I keep on wanting to comment on and let people know about. Thanks for all that you do.

Thank you very much for this great idea!! We are looking at ways that we can offer this opportunity to children who would like to participate.

580. ______ is excellent! She has amazing customer service skills. Every time I have come she is so helpful and always attentive my needs. More workers like _____ should be hired! She has a beautiful smile, warm personality and generous heart! _____ is the reason I choose to come to the Glen Ellyn Public library.

Thank you for the lovely compliment! It will be shared both with the staff member and her supervisor.

581. ______ is a good Librarian and good Reader’s Advisor!

We are pleased to hear you find this staff person to be helpful and informative. Your comment will be shared with the staff member and their supervisor.

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January 2016 Suggestions

572. Bags should be able to be checked out by the scanner near the children’s section. Moms check out lots of books and it takes away from the convenience by having to check out at front.

We like the idea. Unfortunately, the barcodes currently on the bags do not work well on the self-check scanner. We are investigating how to make this work.

573. My son and I are so impressed with the renovations. I decided to take him on my off day for some father/son time. The new toys, the old train, & open space to view books make me happy to have spend a few hours. Great reading and fun time. Congrats to you!

Thank you for the lovely compliment.

574. I love the new Children’s room! Can you please work out a fair system for using the youth study room? Some of the tutors spend much of the afternoon in there, even staying in by themselves to “hold” the room before kids come. It is difficult for others to get a turn. Thank You!

Thank you for bringing this to our attention. We are developing a system.

575. The Library looks wonderful!! I respectfully suggest several hooks in the family restroom to hang purse or diaper bag. Also the hand blower blows into child’s face and scares some.

We will look into installing some hooks.

576. It looks so great!! Such a ton of work.

So glad you like it!

577. It is the first time I have come and it looks awesome!! I had an awesome feeling.

Very happy to hear you enjoyed spending time in the newly remodeled space.

578. Please purchase A New Season by Al and Lisa Robertson, Chasing Spirits by Nick Gross, and I am Haunted, Dark World and Darkness Optional by Zak Bagans.

We will consider these titles for purchase.

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Thank you for the suggestions. If you have more, please email with them. A library staff member will respond to all comments which include the correspondent’s contact information. Comments and responses are also posted on the public bulletin board in the library vestibule. You may also contact the library by mail, phone, or fax at:

Glen Ellyn Public Library
400 Duane Street
Glen Ellyn, IL 60137
Phone: 630-469-0879
Fax: 630-469-1086