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Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Wednesday, February 21, 2024  |  9 am – 9 pm

Monday – Thursday: 9 am – 9 pm
Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Policies govern many aspects of Glen Ellyn Public Library and are approved by Board of Trustees. The Board of Trustees may modify or amend these policies at any time.

Loan Periods, Renewals, Fees, and Borrowing Restrictions Policy

Last Revised:

Notices
Cardholders can choose to receive notices via email, text, phone, or mail. Notices are a courtesy and do not relieve the cardholder of responsibility.

Renewal notices and/or Courtesy notices are sent two days prior to an item’s due date.
Overdue notices for unreturned items are sent when item reaches 7 days 21 days overdue.
A bill for the cost of the item(s) and any other fees is sent at 42 days overdue.
Collection notices may be sent 10 days after the bill notice.

Loan Periods
Loan periods (due dates) vary by material type.

  • Nine weeks: Exercise DVDs that are specifically marked
  • Three weeks: Most materials
  • Two weeks: New Adult books, Hot Pick books, New Non-Fiction DVDs, and TV Shows
  • One week: Entertainment DVDs, Games, Playaway Views
  • Three days: Hot Pick DVDs

Renewals
Eligible materials may be renewed up to five times. An item may not renew if it

  • is on hold for another borrower
  • is part of a non-renewable collection, such as Hot Pick books and HotPick DVDs
  • has already been renewed the maximum number of times
  • is borrowed on an account that has reached its fines threshold
  • was retrieved from a library outside of the SWAN library system, such as through
    WorldCat
  • was retrieved for a Book Discussion group

Fees
Glen Ellyn Public Library does not charge late fees for overdue items.

Lost Items
An item is considered lost when a cardholder reports an item lost or when an item reaches 42 days overdue. The cost of the item and a processing fee will be billed to the cardholder’s account and their borrowing privileges will be suspended until the item is returned and/or all associated fees have been paid. The library does not accept replacements for lost items.

Finding a Lost Item
If an item was lost and paid for but is returned within three months of the due date, the cost of the item will be refunded minus a $3 fee. After three months, all charges are non-refundable, and the item is non-returnable.

Damaged Items and Missing Pieces
If an item is returned in poor condition, wet and/or moldy, if the cover or pages are defaced, or if a piece is missing, the most recent borrower will be contacted. The borrower may be charged for the cost of the item and a processing fee or may be charged a fee to replace a missing part. Replacement costs are determined by the average replacement cost and are non-refundable. The library does not accept replacements for damaged items.

Borrowing Restrictions
Cardholders’ borrowing privileges will be suspended when they reach the following thresholds.

Glen Ellyn Public Library Cardholders

  • Five or more items overdue
  • $10 in unpaid fees
  • One or more items 42 days late
  • $30 or more in outstanding fees. In this case, a bill will be sent to a collection agency and the
    cardholder will be charged an additional $10.

Cardholders from libraries outside of SWAN Library Services

  • Fifty items checked out
  • Five holds
  • Five or more items overdue
  • $10 in unpaid fees
  • One or more items 42 days late

Cosigners on library cards are financially responsible for any fees accrued on cards for which they have cosigned. Therefore, their borrowing privileges will be suspended until any issues are resolved.

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