Public Service Standards of Excellence

Our Vision

Create and expect an atmosphere of courtesy, respect, and dignity.

Strive to provide a consistent level of excellent service that fosters good communication, is equitable, and is personalized for people of all ages and abilities.

Our Commitment

• Be attentive and welcoming
• Listen carefully, using clear and professional language
• Ask follow-up questions

Be equitable

• Offer our services, collections, and resources to all, understanding that some may need special assistance
• Approach questions without judgment
• Protect the intellectual freedom of all
• Enforce the code of conduct equally, and are respectful but firm with those violating our policies

Provide personalized service

• Offer unique and knowledgeable guidance
• Work cooperatively to find creative solutions and suggest options
• Connect with people by being open, curious and respectful

Approved: 11/18