General
Glen Ellyn Public Library is committed to providing excellent reference service to all cardholders, regardless of age, race, sex, disability, social, or economic status. Staff will assist visitors in the use of reference resources and library materials; provide current, accurate information in a timely manner; provide readers’ advisory service; and provide interlibrary loan to Glen Ellyn Public Library cardholders. All reference questions will be treated with impartiality and confidentiality.
Scope
Reference service is defined as assisting visitors to locate materials that will provide needed information and/or providing answers to factual questions.Staff is not legally qualified to offer legal, medical, and tax advice.