Suggestions and Comments

1130. Many thanks for drop-in tech support on August 9, 2025. With assistance I was able to get an obituary of my 103 beloved Aunt June. It would not print out the entire obituary. _____ used their magic logic to get a user-friendly document to print a readable copy. They also got my 24-page documented roof problem to print. Printing is easier for an older disabled person like myself @ the Glen Ellyn Public Library.

We are so happy to be of service to you and others in our community.

1131. Wow! Thank you for these amazing objects d’art. My grandchildren and I really enjoyed seeing them and talking about them. How nice for us at ages 68, 10, 7 and 5 to have such an engaged and lively time discussing our favorites! Many, many thanks again!

We are so glad you and your grandchildren enjoyed the glass work exhibit! Thank you for taking the time to write us a note.

1132. Using AI Tools program. Great topic! I was disappointed with this presentation. I found it to be too short, and I only learned one small thing. I had expected a few examples of starting new prompts, rather than popping in and out of prepared samples.

Thank you for your feedback and we apologize that we did not meet your expectations. This information has been shared with the presenter, and we will take your thoughts into consideration as we proceed with AI programs.

1133. The hand dryer in the ladies bathroom is not very good. The old one was much better.

Thank you for bringing this to our attention. We looked into this and the previous style hand dryer you referenced is no loger being manufactured

1134. _____ was extremely helpful and awesome and great and nice and patient!

Thank you for letting us know! This will be shared with the staff member and their supervisor.

1135. Rather than having tissues to open the door with have a handyman install a foot opener usually metal at the bottom of the door and thereby eliminate need for/waste of tissues.

Thank you for your comment. We have investigated this and learned our doors will not accommodate a foot opener.

1136. Please stop parking the Library Van in the charging station stall.

The van is electric and needs to be parked there to recharge. It is also often parked there for staff to load and unload items to and from the van that they are taking to outreach events in the community.

1137. _____ joined the troubleshooting effort of the printer not printing a 40+ page document on roof payment problem. I very much appreciated their problem-solving suggestion of printing in a smaller batch. Great idea! Thank you.

Glad we were able to help!

1138. _____ is a wonderful person! So welcoming, polite, and well informed. They made my weekend! Thank you for such a fantastic Library staff! The Best!

Thank you for your lovely comment! It will be shared with the staff member and their supervisor.

1139. Thank you ___ and ___ for helping me with the xerox machine. I needed 27 pages, some 1 sided and 10 2 sided. It was challenging for my old brain. I needed them to help sort out my expensive roof problem. As always, the front desk was patient and kind.

Indeed, that sounds like a tricky copy job. So glad we were able to assist you. Your kind words will be shared with the staff and their supervisor.

1140. Why Glen Ellyn not offer free copy like Glendale Heights? They offer free copy as you need. Also, GE property tax is much higher than surrounding area. Wish have computer class for senior.

We have considered eliminating the charge for printing and copies but are concerned we will not be able to keep up with the cost. We now provide one on one computer training rather than classes, so we can address the technological needs of each individual.

1125. This is my most relaxed, friendly, and satisfying place to have a macchiato in the vicinity of my home—Thanks!
We are so glad to hear it! Thank you for sharing.

1126. I would like to suggest that the library offer a class about book repair.
Very interesting—we do offer a class like this for staff, teachers, and other libraries. We will schedule one for the public. Thank you!

1127. Many thanks and praise for helping me renew my computer skills. I had to write a 22 page roof insurance problem. A company with now 15 BBB complaints needs to see the documentation of my reroofing. The adult department staff deals with many issues graciously daily. I have seen _______,_______, and _______ and many others work as superior problem solvers and they are very kind while doing so. There are too many challenging patrons. And I love the Artists in Fiction display!
Thank you very much for taking the time to write such a thoughtful note. It is always great to receive positive feedback regarding the service we provide!

1128. I came to the library for a quiet atmosphere…the service desk staff and patron voices are MUCH too loud and carries across the entire upstairs. Library voices are NOT being used. Very distracting.
Thank you for your feedback. We understand and value your desire for a quiet space to read, study, or reflect. While libraries are no longer the silent spaces they once were, we do apologize if the noise level during your visit was disruptive. We will remind staff to be mindful of their volume and continue encouraging a respectful environment for all visitors. If you’re looking for a more peaceful spot during your visit, please don’t hesitate to ask a staff member—we’re happy to guide you to a quieter area whenever possible.

1129. I really liked the old library cards. They were good with the library picture. And good color. These black ones now are scary. Thank you.
Thank you for your feedback. We know the new black design is a change, and while some cardholders love the sleek look, we understand it might not be everyone’s favorite. Our current library card design was chosen to be modern and durable, but we understand that preferences can vary. We’ll certainly keep all feedback in mind as we continue to evaluate our designs in the future.

1122. Classic books for young adults/teens with classical western literature titles.
We have a number of books we feel fit this description. If there is a particular title you are interested in or need our help locating a title, please ask a staff member for assistance.

1123. I love the library so much.
Thank you!

1124. With all the attention in the news these days discussing the Constitution, perhaps a mini-course and review of civics would be helpful to adults. I would like to suggest that the GEPL consider sponsoring adult “Civics Refresher Courses” geared to adults who may have had civics long ago. I have attended a seminar by the Chief Policy and Advocacy Officer of “iCivics.” Perhaps GEPL could have a similar speaker.
Thank you for your suggestion. We will look into this organization as we consider your idea. The DAR will have two displays at GEPL in September for Constitution week, and they will be providing free copies of the Constitution and some other items to interested members of the public.

1115. Would you be able to add a keyboard for the scanner. Typing on the screen can be difficult.
The scanner and its software are proprietary to the vendor. We are unable to modify the system they provide. If you need assistance using the equipment, please ask a staff member for help.

1116. Thank you for the snack bar!
We are glad you like it!

1117. In the washrooms, is it possible to get the foot pedal to open the door?
We have investigated installing these petals on the restroom doors and we were advised to use the hand towel method instead.

1118. I hope the library staff are having a good time!
Thank you, we enjoy providing materials, programs, and services to the community.

1119. _______ was helpful. They are very professional and very nice. They helped me so much. They are an asset to the library!
Thank you for the lovely compliemnt! It will be shared with the staff member and their supervisor.

1120. _______ was a big help getting me through the process. Very patient helping me print my certificate. I would not have completed the task without ______ and ______’s help. I thank them so much, and they should be rewarded.
Thank you for letting us know! Your kind words will be shared with the staff members and their supervisor.

1121. ______ stayed late after their shift ended to set up a project on the library laptop. They helped me with signing in. They were so knowledgeable and patient with me. I am not familiar with technology. ____ is an asset to the library, both sweet and pleasant. They helped me so much.
Thank you so much for taking the time to share with us how much you enjoyed your interaction with GEPL staff! Your comments will be shared with the staff members and their supervisor.

1112. A compliment to the services and staff! We are fortunate in Glen Ellyn to have a top-notch quality library!

Thank you for the lovely compliment!

1113. Consider selling thumb drives.

We will take your idea into consideration.

1114. You may not recall our interaction, but I wish to thank you for your diligence in locating an obscure movie for me. “Odd Man Out”. When we spoke, you were slightly pessimistic about finding it, so when it appeared a few weeks later we were pleasantly surprised. Again, let me inform you – your tenacity is appreciated.

We are always happy to help locate the items you are looking for! Thank you for your kind note.

1109. Please consider some sort of AV aid that would let a patron take photos of an open book with their cell phone. Some sort of page presser to make it easy to take a photo. Yes, you have a copy machine, but you have to pay for that and sometimes you just want to use your cell phone.

Thank you for the suggestion. We are ordering a book stand that you will be able to use for this purpose. It should be here soon. Please check with 2nd floor staff.

1110. I miss the “No Shush Salon” where writers shared their work and musicians played music once a month. It was the highlight of the month for me. I hope you will run it again.

We are so glad to hear you enjoyed our open mic program! There is a poetry open mic planned for April 24, from 6:30-8:30 pm. We are reviewing all our adult and high school program offerings as we add new staff in the Adult Department. We will take your comment under advisement in our process.

1111. ______ was extremely helpful expediting a passport for me today. They went through the entire process so I would understand the sequence and what to expect. It was a welcome change from fast-paced poor customer service elsewhere. Individuals looking to apply would do well to come here.

Thank you for the lovely compliment! It will be shared with the staff member and their supervisor.

1100. I just wanted to express my gratitude to _____ for helping my family apply for our passports. It was a busy Friday morning at the library, but she managed it so graciously and efficiently. We are very pleased with our experience. Thank you!

Thank you for the lovely compliment! It will be shared with the staff member and their supervisor.

1101. The diversity in lunch options, including the Shepherd’s Pie makes the cafe above any other library I’ve been to. By far the most professional and engaging staff I have ever met. I’ve been to 15 libraries as I work remotely- none come close.

Thank you for taking the time to share your thoughts with us!

1102. I would like to express my huge appreciation for the service that _______ provided for me this morning. When I needed assistance with scanning a large amount of material, they offered me a huge amount of advice and completed the job for my use. Thank you!!

So happy to hear you had a very positive experience! Your comments will be shared with this staff member and their supervisor.

1103. I was stuck trying to finish my slideshow presentation for our monthly Daisy Garden Club meeting. I called and made an appointment with the staff. ______ and _______ were able to assist me with all the kinks. They were pleasant, cheerful, and never made me feel as if they didn’t want to help me. Truly great customer service! ______ has helped me so many times through the years.

We are happy to help! Your kind words will be shared with the staff and their supervisors.

1104. I love the library so much. It has great work rooms. I love the snack bar and everything!

Thank you!

1105. Living in Naperville and a library freak, this place – by far! – is the happiest, best vibing library ever. And it’s that way every time I come here. From the colorful walls to the friendliest staff ever, this is a stellar place to lose yourself.

So glad you enjoy visiting GEPL!

January 2025

1098. The book drop off is very badly located – if you just want to drop off a book and there are people in the drive-up, there can be a long wait – should be 2 separate places.

Thank you for your comment. We do have three separate ways to drive-up and drop off. At 400 Duane Street you can return your item(s) in the stainless-steel drop-box located on the northwest corner of the building when the drive-up is in use and you do not wish to wait in line to use the second return slot which is located just past the drive-up window. And at 65 S Park Boulevard there is another stainless-steel drop-box outside for a total of three outdoor drive-up library returns.

1099. Wanted to commend the library on the success of the general re-organization and building updates. Everything looks fantastic and it is a pleasure to visit your library!

Thank you for the lovely compliment! It is very much appreciated!

1095. Visiting family (from Los Angles) and just wanted to say what a DELIGHTFUL public library this is! I love that there are dedicated spaces and resources for all ages. Well done!

Thank you for the lovely compliment. We hope you will stop in and see us again during your next visit to town!

1096. In order to have an inclusive library community either display decorations for all ethnic/religious holidays or none. As a publicly funded entity, all GE constituents should be represented. Or have a separation of “church and state.”

We had Hanukkah materials displayed on the 2nd floor, including a menorah, and we had a Celebrating with Light exhibit in the youth department that displayed Hanukkah, Kwanzaa and Diwali. These were in addition to wreaths, garland, and a Christmas tree. Please let us know what you felt was missing.

1097. The Glen Ellyn Library staff are wonderful! However, I need to give a personal “shout out” to _____, who handled my passport application. My passport expired & I was incredibly nervous about attempting to get a new one because of having been divorced, remarrying & keeping my old name. ___ instructed me on the documents required for processing my application and said they could help me. Well, ___ patiently sat with me, answered all my questions and then went over my completed application. They even took a great passport photo of me!! Well, I’m happy to report that exactly 3 weeks after I filled out the application, I received my new passport. THANK YOU, ___!

We are so happy to hear this worked out well for you! Your glowing compliment will be shared with the staff member and their supervisor.

1092. A little music in the lobby by the cafe would be great! I would suggest Pink Floyd. So I could listen while I eat my lunch at your great cafe! Thank you!

That is an interesting idea. Thank you for sharing.

1093. I would love to see other winter holiday decorations, not just Christmas. Just showcasing one religion is not inclusive. When there are no customers at the cafe in the evening, perhaps the employee could wipe down the dirty tables.

Please take a moment to see the Hanukkah materials display on the 2nd floor, which includes a menorah, and the Lighting Up the Holidays exhibit in the youth department that mentions Hanukkah, Kwanzaa, and Diwali.

1094. I have name suggestions for new study rooms. John Steinbeck, Upton Sinclair, John Grisham, Edgar Allan Poe, Mark Twain.

Thank you for your suggestions.

1087. I am an out of Glen Ellyn proper resident. I only use online resources. I would like a lower rate on library services since I do not come into the library or Downtown Glen Ellyn. Please consider reducing rates for online senior citizens.

The rate charged is the same for everyone who lives both inside the Village proper and outside in unincorporated Glen Ellyn. Perhaps you would qualify for the Open Books, Open Doors program. Please speak to a staff member to see if you are eligible for this program.

1088. I like the decision to add more study rooms. I think this will be a big help for evening study sessions. I am wondering if the naming series will stay the same? The author’s names fit really well! If I could recommend a name for one of the new rooms, please consider Robert Jordan.

Thank you for the lovely comment and the room name suggestion. We are considering a numbering system instead of author names, but we will take your thoughts into consideration as we make that final decision.

1089. I noticed you do not have the Christian Science Monitor, an international weekly news magazine in your magazine collection. It provides great coverage, and I would love to see it here.

Thank you for your suggestion. When we performed a usage survey, we found this title was not being used. We will subscribe to it again.

1090. If you are looking for author names to use for the study rooms. I suggest Octovia Butler.

Thank you for the suggestion. We are considering a numbering system for the rooms going forward to aid in wayfinding, but we will take your thoughts into consideration as we make that decision.

1091. I am retired and looking at my investments. ________ is always helping me to get the finance books I want to read but feel I cannot afford to buy! Many thanks to all the reference desk staff. I love it when the checkout receipts say how much you have saved by using the library today.

Your compliment will be shared with the staff member and their supervisor. We did have the cost savings messaging at the bottom of our receipts for a while.

1085. ________ chai tea latte is AMAZING (better than Starbucks!)! Possible future menu item?

Thank you for the lovely compliment. We will take that under consideration.

1086. _______ thank you for coming over to check on me and speak with me. I appreciate your help! You truly made our day!!! Thank you!!

Your expression of thanks will be shared with the staff member and their supervisor. Thank you!