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Monday – Thursday: 9 am – 9 pm
Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Friday, November 1, 2024  |  9 am – 6 pm

Monday – Thursday: 9 am – 9 pm
Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Sunday: 1 – 5 pm

Policies govern many aspects of Glen Ellyn Public Library and are approved by Board of Trustees. The Board of Trustees may modify or amend these policies at any time.

Lost or Damaged Items Policy

Last Revised: October 21, 2024

If borrowed items are lost or damaged, charges may be assessed to the responsible cardholder. Cardholders may request a Price Review if a replacement cost seems inappropriate.

Lost Items
An item is considered lost when a cardholder reports an item lost or when an item reaches 42 days overdue. The cost of the item will be billed to the cardholder’s account and their borrowing privileges will be suspended until the item is returned and/or all associated fees have been paid. The library does not accept replacements for lost items.
Finding a Lost Item
If an item was lost and paid for but is returned within three months of the due date, the cost of the item will be refunded. After three months, all charges are non-refundable, and the item is non-returnable.
Damaged Items and Missing Pieces
If an item is returned in damaged or unusable condition or is missing pieces, the most recent borrower will be contacted. The borrower may be charged for the cost of the item or may be charged a fee to replace a missing part. Replacement costs are determined by the average replacement cost and are non-refundable. The library does not accept replacements for damaged items.

This policy applies only to lost or damaged items owned by Glen Ellyn Public Library. Borrowed items owned by other libraries are subject to the policies of the lending library.

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