Services Policies

Glen Ellyn Public Library is committed to providing a web presence that is inclusive and available to the largest possible audience.

This website (gepl.org) has been designed to be compatible with assistive technologies and widely-used browsers. Future releases of the website will also be tested against Web Content Accessibility Guidelines .

If you cannot fully access the information on any page of this website, please contact the library and include the following information:

• the nature of the accessibility issue
• the preferred format in which to receive the requested information
• the web address (URL) of the inaccessible information
• how to best contact you

The library will try to provide information in your preferred or another accessible format or make the necessary improvements to make the information accessible.

Glen Ellyn Public Library accepts no responsibility for the content or accessibility of any external websites or external documents linked to on this website.

The library maintains an Emergency Manual to help staff navigate situations that affect the safety of library visitors, such as bomb threats, tornadoes, power outages, and missing children or adults who need assistance being reunited with a caregiver (Code Adam).

Staff at the 2nd Floor Information Desk are available to

• receive tests.
• if tests are emailed, print tests at the current per page printing rate.
• if a self-addressed stamped envelope is provided, return the exam to the school by mail.
• mail or fax tests back to the school within 24 hours. Receipts of mailing are not provided.

The services above are free (except as noted) for Glen Ellyn Public Library cardholders. Others will be charged $10 per exam. Library staff cannot provide supervision during exams.

Exam takers must plan sufficiently to guarantee all exams are completed 30 minutes prior to library closing time.

Written Exam Procedures

1. Have the test delivered to the library.
2. Contact the 2nd Floor Information Desk to confirm that the test has arrived.
3. Take the test within one week of receipt at the library, or the test will be recycled.

Online Exams

Online exams are available for Glen Ellyn Public Library cardholders and visitors who are not Glen Ellyn Public Library cardholders who are high school age or older.

Please make an appointment at the 2nd Floor Information Desk to schedule a web-based test on a public desktop computer with a minimum of 24 hours advance notice.

The library provides monthly scheduled delivery of materials to Glen Ellyn Public Library cardholders who are unable to visit the library for a period of 30 days or more due to health or mobility issues, and those residing in senior living facilities.

Select your own materials through our online catalog or contact the Adult Outreach Librarian to discuss specific requests.

The library provides access to some services and materials inside the library building without a library card.

In-Library Guests do not have borrowing privileges or remote access to digital resources.

Interlibrary loan is available to Glen Ellyn Public Library cardholders if the material needed is not available in the library. The library adheres to the State of Illinois Interlibrary Loan Code and therefore cannot request to borrow items of a type that we would not lend to another library.

Items not available through interlibrary loan will be considered for purchase for the library’s collection if they meet established criteria.

Some direct costs for interlibrary loan may be passed on to the cardholder.

Our Vision

Create and expect an atmosphere of courtesy, respect, and dignity.

Customer service encounters impact perceptions of the library. Library staff strive to provide a consistent level of excellent service that fosters good communication, is equitable, and is personalized for people of all ages and abilities.

Our Commitment

To communicate clearly

• Library staff are attentive and welcoming
• Library staff warmly greet people using eye contact as they enter
• Library staff make the person in front of them a priority with undivided attention
• Library staff listen carefully
• Library staff ask follow-up questions
• Library staff are courteous in both written and verbal communication
• Library staff are respectful, prompt, and discrete in answering phone calls, texts, and email providing a response within 24 hours when working

To be equitable

• Library staff seek to understand diverse perspectives, are quickly responsive, and offer an inclusive and compassionate environment
• Library staff offer services, collections, and resources to all
• Library staff lead with kindness and positivity
• Library staff approach questions without judgement
• Library staff protect the intellectual freedom of all
• Library staff enforce the Code of Conduct equally, and are respectful but firm with those violating library policy
• Library staff offer materials, programs, and services that reflect diverse cultures, races, ages, and abilities
• Library staff provide accommodations to individuals that may need special assistance

To provide personalized service

• Library staff stay informed of library events, programs, services and collections reading the weekly eNews and the quarterly Guide
• Library staff stay informed of library policies, and how best to implement them
• Library staff connect with people by being open, curious, and respectful
• Library staff offer unique and knowledgeable guidance
• Library staff work cooperatively to find creative and equitable solutions and suggest options
• Library staff stay informed about library trends and best practices
• Library staff make someone’s day by providing a remarkable experience
• Library staff strive to meet each person’s unique needs
• Library staff ask if there is anything else they can provide
• Library staff ask questions and take responsibility for understanding the library’s policies, procedures, and standards of service excellence

General

Glen Ellyn Public Library is committed to providing excellent reference service to all cardholders, regardless of age, race, sex, disability, social, or economic status. Staff will assist visitors in the use of reference resources and library materials; provide current, accurate information in a timely manner; provide readers’ advisory service; and provide interlibrary loan to Glen Ellyn Public Library cardholders. All reference questions will be treated with impartiality and confidentiality.

Scope

Reference service is defined as assisting visitors to locate materials that will provide needed information and/or providing answers to factual questions.Staff is not legally qualified to offer legal, medical, and tax advice.

Purpose

Use of the Youth 3D Printer is subject to the following criteria.

Age

Users must be age 8-13.

Library Card

Users must

• have their own Glen Ellyn Public Library card or
• have their own library card with reciprocal borrowing privileges at Glen Ellyn Public Library or
• use the Glen Ellyn Public Library card of their responsible adult or
• use the library card of their responsible adult with reciprocal borrowing privileges at Glen Ellyn Public Library.

Applicable Rules and Laws

• The Youth 3D Printer may only be used for lawful purposes in accordance with copyright law (Title 17, U.S. Code), patent law (Title 35, U.S. Code), and library policies, including the Code of Conduct, and with respect for the health and safety of others.
• Library staff review files prior to printing, and the library reserves the right to refuse any 3D print request.
• The nature of 3D printing does not allow complete cardholder privacy, but the library will not share information about a cardholder’s legal activities with third parties.

Appointments

Users must make an appointment.

Priority

Library programs and events may limit or delay use of the Youth 3D Printer.